Privacy Policy

1. Information We Collect

1.1 Personal Information

When you use our services, we may collect:

• Full name and contact information (email, phone number)
• Government-issued ID information (for verification)
• Payment information (processed securely through Paystack)
• Travel preferences and history
• Device information and IP address

1.2 Usage Data

We automatically collect information about how you interact with our platform, including pages visited, search queries, and booking history.

2. How We Use Your Information

We use your information to:

• Process your bookings and payments
• Send you booking confirmations and updates
• Provide customer support
• Improve our services and user experience
• Prevent fraud and ensure security
• Comply with legal obligations

3. Information Sharing

We share your information with:

• Bus Operators: To fulfill your booking and provide transportation services
• Payment Processors: To process your payments securely
• Service Providers: Who assist us in operating our platform
• Legal Authorities: When required by law

We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your information, including:

• SSL encryption for data transmission
• Secure payment processing through Paystack
• Regular security audits and updates
• Access controls and authentication

5. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences
• Analyze website traffic
• Personalize your experience
• Improve our services

You can control cookie settings through your browser preferences.

6. Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your data
• Opt-out of marketing communications
• Data portability

To exercise these rights, please contact us at privacy@makeigo.com.

7. Data Retention

We retain your information as long as your account is active or as needed to provide services. We may retain certain information for legal compliance, fraud prevention, and record-keeping purposes.

8. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected such information, please contact us.

9. Third-Party Links

Our platform may contain links to third-party websites. We are not responsible for their privacy practices. Please review their privacy policies separately.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this privacy policy, please contact us:

Email: privacy@makeigo.com
Phone: +234 802 972 9769
Address: 25 Amore Street off Toyin Street by St Leo's Catholic church, Ikeja, Lagos, Nigeria